Check your email hasn't got lost - give your MP's office a call

MPs receive hundreds of emails everyday, so it’s very possible that your email’s been lost or buried in the inbox.

The best way to make sure your MP reads your email is to give their office a quick call. This will only take a couple of minutes (and you won’t have to get into energy policy with them, so don’t worry about that!). Just tell the office staff that you’re a constituent (they’re usually nice to constituents), and that you’re awaiting a response to an email you sent. Your MP’s office staff should then find your email, and nudge your MP to respond

Will you call your MP's office today and ask them to make your email a priority?

+ Instructions/What will happen


Your call should only take a few minutes, and it is extremely unlikely you will actually speak to your MP. The purpose of this call is not to convince your MP (or their staff) to take action on clean heat. Instead, it is to remind them that you expect a response and encourage them to make it a priority.

  1. Introduce yourself (make sure to mention your'e a constituent)
  2. Explain that you’re waiting for a reply to your email, and explain that it is a matter of urgency as it refers to the UK's energy use in the midst of a cost crisis.
  3. Ask the staff to flag the email with your MP
  4. Offer to resend the email to a different email address (i.e. the staff member you are talking to)
  5. Send follow-up email

+ Script (in case you want one)


Hello,

My name is XXX and I'm one of your constituents. I'm calling because I emailed my MP last week [or when you emailed] and have not received any reply.

I understand that you must get a lot of emails, but my email refers to the UK’s energy use in a time where gas costs are becoming unbearable - we're running out of time to tackle this.

I would like my MP to write to the Chancellor, Rishi Sunak, and the Secretary of State for Business, Energy and Industrial Strategy, Kwasi Kwarteng, to request that they work together to strengthen the heat and buildings strategy and investment deal needed to tackle climate change and support people who are paying too much to heat their homes. All the details are in the email I sent.

Do you have the email in front of you, or shall I resend it? I understand that my MP is busy, but I would really appreciate an urgent reply.


All done? Send a follow up email. 

It is quite likely that the office staff will ask you to resend the original email. In this case, please ask them for the best email address to use. This will likely be their email address and not your MP’s. You can find a copy of a template email tailored to your MP by following through the stages of our web tool. Alternatively, you can use this standard email we’ve drafted.

If you have any questions, email me at hello@wearepossible.org.